rapidstructuresaustralia@gmail.com

WARRANTY

When purchasing a Shelter the Purchaser is eligible for a 12 month product warranty.

The Purchaser will be entitled to have the goods repaired or replaced at the discretion of the Seller if the goods fail to be of acceptable quality. Cost of claiming the warranty, including any freight, will be by the Purchaser.

Eligibility

The warranty is eligible only to the original Purchaser of the Shelter as registered within 14 days from the date of purchase and is not transferable.

  • The warranty is valid for Australia only.
  • The warranty is subject to location and local environmental conditions outlined in the warranty exclusions below.

Register the Warranty

To register the Purchaser warranty, please retain the Purchasers proof of purchase for the warranty. The Purchaser will also need to obtain/retain the following:

  1. a clear image of the product completely assembled
  2. a clear image depicting the foundation the product is sitting upon
  3. a clear image depicting how the product is secured to the ground
  4. the Purchasers name, contact details and address the shed/carport is located

To register, email the above requirements to rapidstructuresaustrallia@gmail.com

Warranty Coverage

All Shelters are covered by the warranty and limited to the following specific cover.

  1. Frame materials will not bend, bow, split, fracture, rupture or decompose.
  2. Coloured panel materials will not flake, peel or blister.

Please note the warranty does not apply to any accessory items such as fasteners, screws, bolts, nuts, brackets, support pieces or any other component other than the frame and sheets.

Warranty Conditions & Limitations

The warranty is subject to the following conditions and limitations.

  1. Warranty does not apply to surface deterioration caused specifically by:
    a) Swarf that has not been removed properly during the assembly process.
    b) As a result of contact with soil, ash, moisture retaining substances, chemicals, fertilisers, copper, lead or other metals, corrosive substances or chemical agents
    c) White rust
    d) Salt water carried and deposited by winds
    e) Fading of colour due to normal wear, tear and UV exposure
  2. Warranty does not cover the Purchaser for any loss or damage, wholly or partly caused by an event such as storms, wind, rain, hail, snow or any other adverse environmental event or including without limitation, acts of God.
  3. Warranty only applies if the Shelter is used solely for domestic purposes and installation is in accordance with the instruction manual and assembled by a qualified Shelter builder.
  4. Warranty does not apply if the Shelter is installed or located in:

    1. a) Ocean/surf locations (typically defined as within 1km from coastal or tidal locations),
      b) Severe industrial locations
      c) Unusually corrosive environments such as geothermal/sulphuric conditions for example
  5. Warranty does not cover any damage to the Shelter as a result of:
    a) Any impact
    b) Poor or unlevel foundations
    c) Modifications
    d) Build-up of debris on or in roof or walls or frame
    e) Poor assembly and/or construction
    f) Accidental or intentional physical damage to the coating
    g) Not maintaining the surfaces as described in the Product Maintenance section
    h) Incorrect or poor anchoring to the surface
    i) Mishandling, misuse, incorrect assembly as per instructions, accidental damage or collision.
  6. The warranty will be void if the Shelter has been reassembled a second time.
  7. The warranty is limited to the repair or replacement of components and specifically excludes any labour, installation, freight and removal/disposal costs.
  8. The warranty does not cover any damage to property, injury to persons, loss of any income or any other indirect or consequential loss that is caused by or has arisen in any way by the defective Shelter.
  9. Warranty applies to the exclusions of all other representations, guarantees or warranties, either expressed or implied unless otherwise required by applicable legislation. Our goods come with guarantees that cannot be excluded under Australian Consumer Law. This warranty is in addition to other rights and remedies of the Purchaser under law.
  10. The Purchaser warranty request and supporting documentation must be completed and lodged within 14 days of the date of purchase.

Warranty Claims

All warranty claims should be made in writing sent directly to: rapidstructuresaustrallia@gmail.com 

Claims must include:

a) Original proof of purchase documentation
b) Relevant contact information
c) Product model
d) Photographic evidence
e) Description of the damage

     11. Product Maintenance

The Purchaser must ensure the Shelter is kept in good condition by regularly cleaning the surfaces. We recommend that the surfaces are cleaned as regularly as the Purchaser would clean the Purchasers own car to maintain its paint. In coastal or industrial environments the Shelter should be cleaned more often. Frequent maintenance is necessary to prevent dust, salts, pollutants and any grime or debris gathering on the surfaces and decreasing its life. It is recommended that the surfaces be cleaned using a pH neutral detergent together with a soft bristled nylon broom or brush. Always rinse the surfaces thoroughly with clean potable water. Never use high pressure water blasters or solvent, acid or abrasive based cleaners. If white rust appears the surface should be cleaned immediately using white vinegar and a stiff nylon brush then rinsed thoroughly with potable water. If any white rust remains clean with a generous amount of methylated spirits on a rag and wipe over thoroughly. If any red rust appears the rust should be removed using white vinegar and a wire brush. Once removed, rinse with potable water and dry thoroughly. Once dry apply a zinc rich primer followed by a quality cold galvanising paint. Always use the correct Personal Protective Equipment (PPE) before undertaking any maintenance tasks. Always refer to product labels and Technical Data Sheets before using products.